Privacy Policy
When you shop at PVC Building Supplies or visit our website, you are entrusting us with your information. This Privacy Policy explains what information we collect and exactly how we use that information to give you a better experience with our website.
PVC Building Supplies is absolutely committed to protecting your privacy and complying with the data protection laws in the United Kingdom. This Privacy Policy, together with our Cookies Policy, explains how we use any information we collect about you.
If you have any questions about data protection matters, you can contact us by email at sales@pvcbuildingsupplies.com.
Information we collect from you and how we use it
When you place an order with PVC Building Supplies we collect the relevant information to complete orders like Name, Address, Email & Phone Number.
You can opt-in to receive updates from us that include offers, sales and promotional items.
We may use the information you provided to contact you for updates on your order.
How do we use the information we collect about you?
We may use the information provided by you in a variety of ways, including:
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Type of Processing |
Types of information |
Purpose and lawful basis for processing |
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Answering your questions or providing you with the information you have requested and keeping track of those enquiries. |
Name, contact information and details of your enquiry |
We have a legitimate interest in responding to your enquiry. We process your information to carry out pre-contractual steps relating to a potential contract between us. We have a legitimate interest in keeping a record of your request as well as our response. This helps us efficiently operate our business. |
|
Processing your order or managing your account |
Name, contact information, payment details and details of the goods/services purchased. |
If the contract is with you, the processing is necessary for us to perform our obligations under the contract. If the contract is with your organisation, then we have a legitimate interest in processing your personal information for the purpose of managing the contractual relationship between your organisation and us. We have a legitimate interest in keeping a record of the contract between us (or your organisation and us) for the administration of our business and to address any disputes which may arise between us (or your organisation and us). |
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Providing a more personalised online experience by showing you the most relevant products and offers, and helping with any questions if you have started an order but not completed it.
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Name, email and details of the goods or services purchased or put into the basket. |
We have a legitimate interest in sending you updates about similar goods or services to those which you have bought from us or put into the basket. |
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Monitoring how our customers transact with us in store and online, for example by checking who has redeemed vouchers or bought items using our website (for more information see Understanding Our Customers below) and keeping track of sales. |
Name, contact information, details of products or services bought |
We have a legitimate interest in gathering information on the popularity of our products so we can continue to run our business efficiently. |
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Keeping you informed about the products and services that we offer (for more information on your choices, see Keeping You Informed below). |
Name, contact information, details of products or services bought or products in which you have expressed an interest |
We have a legitimate interest promoting our products to you where you have previously purchased or entered into negotiations to purchase such products. Where you expressly subscribe to receive promotional messages from us, we send such messages on the basis of your consent. |
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To contact you for your views on our products and services. |
Name, contact information and details of products or services bought. |
We have a legitimate interest in obtaining your views on our products and services so that we can improve our customers’ experience. |
|
We use our own delivery fleet but may from time use a courier. The courier may contact you to provide delivery times. |
We give the courier your name, address, email and phone number. |
We have a legitimate interest in providing the courier with your details so that they can deliver your order and we can perform our obligations under the contract. |
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Tracking activity on our website through the use of cookies. |
IP address and approximate location |
After obtaining your consent to setting the cookies, we have a legitimate interest in monitoring how you interact with our website in order to improve it and troubleshoot issues. |
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Notifying you about important changes or developments to our site or services. |
Name and contact information |
We have a legitimate interest in keeping you informed of changes that may affect you. |
|
You enter a competition |
Name and contact information |
We have a legitimate interest of using your data if you enter a competition and providing your prize if you win. |
|
Keeping records / sharing data with professional advisers or HMRC, courts, or other official organisations with relevant jurisdiction. |
Name, contact information, details of any transactions |
We keep legal and financial records relating to our business for our legitimate business interests and to comply with our legal obligations or to defend our legal rights. |
How long we keep your information for
We only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. We are required to keep some records for a longer period of time to meet our legal obligations.
The time we keep your data depends on how you interact with us:
· Customers – indefinitely.
· Prospective customers – indefinitely.
· Suppliers – indefinitely.
Online customers’ data is also handled by our e-commerce partner, Shopify. Shopify processes such personal data in accordance with their Privacy Policy, available here: (https://www.shopify.com/uk/legal/privacy).
Please see Your Rights below if you wish for your personal data to be removed from our active databases.
Understanding Our Customers
So that we can provide a better service, we want to understand the shopping patterns of our customers, how customers select the products and services they ultimately buy, which apps and technology customers prefer to use, and how successful our advertising and promotional campaigns have been. We may use a number of different techniques to do this:
- We never see or store your payment card details. All payments are taken by credit card.
- We monitor which customers redeem vouchers using a code that makes the offer personal to you.
- We may monitor other websites you visit and the goods and services you look for using search engines in order to provide you with information about products and services from PVC Building Supplies which are most relevant to you.
- We may connect with social media sites so that we can better target our advertising while you are using these services and improve the relevance of what you see.
We also use cookies to track online activity. You can find out more about this in our Cookies Policy. The information collected by cookies does not in itself identify a visitor to our site but if you are a customer or account holder we may be able to identify you from both sets of information combined.
Disclosing your data
At PVC Building Supplies we never make your personal details available to companies outside of our company for marketing purposes and will only share details with third parties in accordance with this privacy policy.
We may use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services, sending postal mail, texts and emails and analysing data. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.
Your information may be shared with the following people or group of people:
· If you are an employee or representative of a customer or supplier of ours then we may share your information with your employer and colleagues for the purpose of managing the business relationship between your organisation and us.
· Our outsourced service providers, such as for IT infrastructure. These organisations have strict contractual obligations to handle your information in accordance with data protection law and to keep it confidential at all times.
· Our professional advisers (including accountants and lawyers). These people are subject to professional duties of confidentiality.
· Potential purchasers of our business may be given access to redacted information about our customers, suppliers and their staff/representatives. Before we share this information the potential purchaser would need to sign a non-disclosure agreement which protects your personal information.
If the recipient of your information is based outside of the UK and is not based in a country which offers equivalent protections for personal data then your data will be safeguarded by a set of standard contractual clauses or an International Data Transfer Agreement.
How is your information protected
We take the protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it.
Changes to our privacy policy
We keep our Privacy Policy under regular review and if we change our Privacy Policy we will post those changes on this page so that you are always aware of what information we collect and how we use it.
Your Rights
You may request details of the personal information that we hold about you. If you would like a copy of it, please email us. See Access to Information below for more information.
We want to make sure that your personal information is accurate and up to date. Therefore, if you think any information we hold about you is incorrect or incomplete, please email or write to us as soon as possible so we can update our records. If you have set up an account you can always update your details in the account settings.
Under UK and EU data protection law you have the following rights:
· The right to be informed about what we do with your information. This policy provides you with this information.
· If we are processing your data on the basis of your consent then you have the right to withdraw that consent at any time. Consent can be withdrawn by notifying us using the details set out at the start of this policy.
· The right to access a copy of your information which we hold. This is called a data subject access request. Additional details on how to exercise this right are set out in the Access to Information section below.
· The right to request that we stop processing your information for direct marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting us using the details set out at the start of this policy.
· The right to object to decisions being made about you by automated means.
· The right to object to us processing your personal information in certain other situations.
· The right, in certain circumstances, to have your information rectified, blocked, erased or destroyed if it is inaccurate.
· The right, in certain circumstances, to claim compensation for damages caused by us breaching data protection law.
· The right, in certain circumstances, to request that we erase, rectify, cease processing and/or delete your information.
· You have the general right to complain to us in the first instance if you are not happy with how we are processing your personal information. If you are not satisfied by our response then you can complain to the Information Commissioner’s Office (ICO) via www.ico.org.uk or your local data protection regulator.
Basket Abandonment
If you start shopping with us online and add items to your shopping basket, either; when using your account or after entering your email address, and don’t subsequently complete the order, we may send you an email. The email will contain your chosen basket of products and any service we feel would be of help to you. These communications are sent under a legitimate interest basis and are treated separately from our marketing emails. You can unsubscribe from this at any time using the unsubscribe link on the bottom of the email you receive.
Marketing
You can choose to be added to our mailing list to receive marketing information, for this we use Klaviyo. We only store your email address and name for marketing purposes. You can unsubscribe to all our marketing information by clicking the link in an email or by contacting support.
3rd Party Companies on our website
If you visit our website, to help personalise your journey and process your orders or assist you with any issues you are having we currently use the following companies, who will process your personal data as part of their contracts with us where applicable:
- X (formerly Twitter)
Access to Information
Under UK and EU data protection law you can exercise your right of access by making a written request to receive copies of some of the information we hold on you. We may need to request proof of your identity, or proof of your authority (if making the request on behalf of someone else), before we can supply the information to you. Requests should be sent to us using the contact details set out at the start of this policy.
You do not need to pay a fee to exercise this right unless you are requesting copies of documents you already possess, in which case we may charge our reasonable administrative costs. We are also allowed to charge you for our reasonable administrative costs in collating and providing you with details of the requested information which we hold about you if your request is clearly unfounded or excessive. In very limited circumstances, we are entitled to refuse to comply with your request.
In certain circumstances, you are entitled to receive the information in a structured, commonly used and machine-readable form.
Changes to our Privacy Policy
This notice was last updated in January 2025. Any changes we make to our privacy policy will be uploaded to our website and if the change is significant then we will tell you about it by email.