Our Standard Delivery Policy:
We offer a free delivery service on order over £25 (Monday to Friday).
PVC Building Supplies is currently on 1-2 working day delivery service for all orders being sent providing the items are in stock. 95% of orders which are ordered by 5pm are dispatched via our own fleet or courier for delivery the following working day. Certain outlying areas may take longer to arrive due to courier restrictions/timescales.
Standard orders under £25 will incur a postage & packaging charge of £5 for delivery within our UK Mainland delivery areas. Certain large items, including 3m lengths of copper tube, are subject to an additional delivery surcharge.
As we sometimes use 3rd party delivery agents, PVC Building Supplies is unable to guarantee that all deliveries will be the next working day. PVC Building Supplies will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising.
Our Returns Policy:
We know that you will be pleased with your purchases from PVC Building Supplies. However, there may be occasions when you need to return items to us. In all instances of a return, please contact us first to receive a 'Return Order Number'.
Please note that for specially requested and any items that are not part of our standard product range there may be a manufacturer restocking charge applicable that would be removed from any refund or credit note. This percentage varies between manufacturers so please ask before placing an order if you are in any doubt.
Any items that are manufactured specifically for a customer are unfortunately not covered by any returns policy.
Your Right of Cancellation
You have the right to cancel the contract at any time up to 14 days after you receive the goods under The Consumer Contracts Regulations. Please note that this policy has some limitations which are detailed below and do not apply to business customers.
To exercise your right of cancellation you must give written notice to PVC Building Supplies either via hand, post or email. Notification by telephone is not sufficient.
Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to PVC Building Supplies at your own cost. The goods must be returned to the address as shown on the returns form. You must take reasonable care to ensure the goods are not damaged or the box defaced in any way in the meantime or whilst in transit. In the case of faulty or misdescribed goods, PVC Building Supplies shall, after receiving notification, either collect the goods from you or ask you to return the goods at an agreed cost which PVC Building Supplies will pay for.
Once you have notified PVC Building Supplies that you are cancelling the contract, PVC Building Supplies will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
Except in the case of faulty or misdescribed goods, if you do not return the goods as required, PVC Building Supplies may charge you a sum not exceeding the direct costs of recovering the goods.
You do not have the right to cancel the contract if the order is for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report them to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, simply refuse the delivery. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 14 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance, you will be liable for the return carriage.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 14 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use to correct the fault quickly. For business customers, all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated).
If you Change your Mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with The Consumer Contracts Regulations you can do so provided you inform us of your decision within 14 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under The Consumer Contracts Regulations, you have a further 14 calendar days from this point to do so, at your own expense. Once the item is received at PVC Building Supplies, we'll issue a full refund for the product to your original payment method within a reasonable timescale. Under The Consumer Contracts Regulations, any standard postage paid for delivery will be refunded but extra services such as AM delivery for example are not covered so would not be refunded. Please note this policy has some limitations and does not apply to business customers.
PVC Building Supplies at our discretion may accept returns back outside of this time but a restocking fee may be charged and postage will not be refunded, we will advise you of these charges before return and you will have deemed to accept these conditions upon returning the goods.
PVC Building Supplies Ltd
Unit 28a Solent Trading Estate
Shamblehurst Lane South